FAQs
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Pre sale
Payment methods include: PayPal Express, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Bancontact, Google Pay, IDEAL, and Shop Pay.
We utilize advanced encryption and secure payment gateways to protect your personal and financial information. Your security is our top priority.
Each country or region has its own customs regulations and policies. Please contact your local customs office for more details. In rare cases, if import duties or taxes are incurred, they are the responsibility of the customer.
We offer worldwide shipping.
Exclusions:P.O. Box addresses are accepted (excluding APO/FPO/DPO addresses). Kindly provide a residential or business address during checkout.
Please refer to the compatibility details provided on the product page.
If you are still unsure, feel free to contact us via live chat or email at service@tesgearhub.com.
Our standard delivery time is 6–12 days. For some products, delivery may take as little as 3–7 days. Please note that delivery times may vary slightly based on your location and any unforeseen logistical circumstances.
During sale
For regular products, orders can be canceled by contacting customer service before they are shipped. Once the order is in transit, cancellation is no longer possible.
For customized products (such as custom steering wheels or full‑cover seat covers), cancellations are not allowed once the order details have been confirmed with customer service.
Once your order has shipped, you will receive a shipping confirmation email. At the bottom of the email, you’ll find a tracking number.
You can click on the tracking number or use it to track your shipment at: https://www.17track.net/en
After placing an order, the warehouse requires 1–3 business days to process it.
Standard products are typically shipped within this timeframe.
For pre‑order items, shipping will follow the timeline indicated on the product page.
If your order has not yet shipped, please contact customer service immediately to modify the item. Once the order has been shipped, changes and cancellations will not be possible.
If your order has not yet shipped, please contact customer service immediately to update the shipping address. Once the order has been shipped, the address cannot be changed, and cancellations will not be possible.
After sale
Please refer to the installation video available on the product page or the instructions included in the package.
If you need further assistance, feel free to contact our customer support at service@tesgearhub.com.
Please contact our customer support team at service@tesgearhub.com.
We have a 30‑day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, kindly contact us at service@tesgearhub.com.
- Confirm that the shipping address and email provided during the order are correct. If accurate, please check around your front door, back door, or nearby areas for the package.
- If the package is not found, please contact your local carrier. Below are the contact details for major carriers:USPS (US) Phone: 1-800-275-8777 | Website: www.usps.comUPS (US) Phone: 1-888-742-5877 | Website: www.ups.comOnTrac (US) Phone: 1-800-334-5000 | Email: sagteam1@ontrac.com | Website: www.ontrac.comFedEx (US) Phone: 1-800-463-3339 | Website: www.fedex.comLaserShip (US) Phone: (804) 414-2590 | Website: www.lasership.comColis Privé (FR) Email: suividecolis@colisprive.com / opvolgenvanpakketten@colisprive.com | Website: www.colisprive.be
Please provide pictures of the damaged product, the packaging, and your order number to our customer service team. We will verify with the shipping company and arrange a refund or replacement. Contact us at service@tesgearhub.com.
Orders with multiple items are often shipped in separate packages. Please check your shipment confirmation email, where you will find tracking numbers for each package.
No questions found in this category.